Manage Your IT Environment From a Single Web Interface!
All of SysAid's features are fully-integrated so you have centralized access to the tools you need to solve any IT challenge.
Help Desk
Automate the handling of service requests to work faster and more efficiently. You can rely on automatic routing rules, escalation, and priorities to ensure that every service request receives proper attention.
Asset Management
Track your hardware and software to maintain a detailed and up-to-date inventory. All networked hardware and software is automatically detected, and detailed notifications keep you informed at all times.
Remote Control
Remote machine access from anywhere, with no configurations needed, directly from within a service request, asset, or chat conversation. All sessions are performed via secure web connection.
End-User Web Portal
End users can log into an intuitive web portal to submit service requests, access their service history, find solutions in the Knowledge Base, track the status of their service requests, reset their own passwords, unlock locked accounts, and more.
Knowledge Base
Both end users and administrators can find solutions in a database of common service requests and their resolutions.
Mobile Application
Manage your help desk and assets from your iPhone, Blackberry, Android, or Windows Phone 7! Free apps available in app stores for your mobile devices.
Reports and Analysis
Pull detailed reports about your assets, help desk workload, satisfaction levels, and service quality to analyze your inventory and performance.
Manager IT Dashboard
View real-time graphs and charts on your IT department's activities: help desk, service quality, inventory, project progress, and more. Run reports to monitor your performance.
Monitoring
Monitor the vital parameters of your network, system services and processes, incoming and outgoing data rates, SNMP traps, and more. Get instant SMS, email, or service request notifications when action is needed.
Password Services
Provide end users the ability to securely self-reset their passwords and self-unlock their accounts without involving IT staff, thereby significantly reducing help desk calls while increasing production level of admins and end users alike.
Online Chat
Communicate with your end users through a live chat tool that's fully integrated with your help desk and asset management tools.
Calendar and Scheduling
Stay on top of your IT assignments and deadlines in one place. It's integrated with the rest SysAid so information you add elsewhere is automatically added to your calendar, too.
Tasks and Projects
Manage your projects and corresponding tasks and view their progress in intuitive Gantt charts to ensure that all tasks are completed on schedule.
SLA Management
Create SLAs on the speed and quality of service your IT team is expected to provide and get an immediate visual snapshot of how you're meeting your SLAs in a graphical dashboard view.
ITIL CMDB
Build a database of all components in your IT environment and easily track the relationships between them to predict the business impact of any change you make.
ITIL Change Management
Plan all change activities, perform risk assessments, predict the business impact of changes, and ensure that all changes go through a chain-of-approval process before execution.
ITIL Problem Management
Identify and track root problem causes to prevent future recurrence of incidents and group service requests into wider problem themes to assist in troubleshooting.
API and Advanced Customization
Customize SysAid to meet virtually any need or requirement! Integrate SysAid with third-party applications, write custom scripts, add your own validation rules ... the possibilities are limitless!
IT Performance Benchmark
Your IT data is automatically converted into statistics and ratios to help you compare your current performance with the past, and even with thousands of other IT departments worldwide.
